DELIVERY & PAYMENT

Payment

You can choose from the following payment methods. Individually agreed payment conditions for commissioned productions outside of the shop are excluded and are only possible upon request. Our Terms & Conditions apply.

  • Visa (credit & debit cards)

  • MasterCard (credit & debit cards)

  • American Express

  • Diner's Club

  • JCB

  • soon available Afterpay / Clearpay

  • Apple Pay

  • PayPal


0049 CLUB DELIVERY

  • Our items are sent with DHL with standard shipping by default - with DHL GO GREEN as climate-neutral as possible to your doorstep! We currently don’t offer express shipping.

  • Delivery Duration within Germany: approx. 2-5 days or instant for all digital services

  • From an order value of € 100.00 we deliver free of charge within Germany

  • You will find a tracking URL in your shipping confirmation

  • Please note that there may be delivery bottlenecks at our shipping service provider during the Christmas season and your shipment may be delayed as a result

  • Collection of items at our 0049 LAB is only possible upon request

0049 BOOKINGS SERVICE DELIVERY

  • INSTANT DELIVERY FOR ALL DIGITAL PRODUCTS

  • LOOKING FOR EXTRA-FAST DIGITAL DELIVERY FOR OUR SERVICES?

  • BASED ON YOUR SELECTION, WE OFFER SAME DAY, OVERNIGHT, OR EXPRESS DELIVERY FOR A FEW SERVICES.

  • PLEASE ENSURE THE SERVICE YOU DESIRE HAS THE MATCHING DELIVERY SYMBOL & CHECK THE DESCRIPTION.

  • LAST MINUTE BOOKING NEEDED? CALL US!

    SAME DAY:

  • DATA ACCEPTANCE DEADLINE: 9:00 AM

  • DELIVERY WINDOW: 7:00 AM TO 12:00 PM

  • SERVICE AVAILABLE ONLY FROM MONDAY TO FRIDAY, NO SERVICE OR DELIVERY ON SATURDAYS AND SUNDAYS

    OVERNIGHT:

  • DATA ACCEPTANCE DEADLINE: 9:00 AM

  • DELIVERY WINDOW: BY 9:00 AM THE FOLLOWING BUSINESSDAY

  • SERVICE AVAILABLE ONLY FROM MONDAY TO FRIDAY, NO SERVICE OR DELIVERY ON SATURDAYS AND SUNDAYS

    EXPRESS:

  • DELIVERY WITHIN 3-4 BUSINESSDAYS

  • DATA ACCEPTANCE DEADLINE: 9:00 AM

  • BOARD MENU FOR ADD-ONS & EXTRA SERVICES, LICENSES, AND MANY MORE AVAILABLE HERE.

  • MORE QUESTIONS? FEEL FREE TO CONTACT US FOR A FREE GET-TOGETHER VIDEO CALL OR CHECK OUR FAQS.

  • TO ENSURE TIMELY DELIVERY, PLEASE COMPLETE THE ENTIRE ORDERING PROCESS BY THE SPECIFIED DEADLINE, INCLUDING ANSWERING ALL BOOKING QUESTIONS AND COMPLETING PAYMENT. FAILURE TO DO SO WILL RESULT IN BUSINESS DAYS STARTING THE FOLLOWING DAY.

  • NOTE: FOR EXAMPLE, IF YOU NEED A SHORT TEASER POST-PRODUCTION DELIVERED TODAY WITH "SAME DAY" DELIVERY AND A 9:00 AM DATA ACCEPTANCE DEADLINE, YOUR DELIVERY WINDOW IS BETWEEN 7:00 AM TO 12:00 PM. DELAYS IN PAYMENT OR DATA SUBMISSION AFTER 9:00 AM WILL RESULT IN DELIVERY ON THE NEXT BUSINESS DAY.

  • IF THERE ARE ANY QUESTIONS OR UNCERTAINTIES ABOUT YOUR ORDER, WE WILL CONTACT YOU DIRECTLY USING THE PROVIDED PHONE NUMBER. PLEASE NOTE THAT DUE TO THE INDIVIDUAL NATURE OF OUR SERVICES, WE CANNOT GUARANTEE DELIVERY TIMES FOR UNCLEAR BRIEFINGS OR INCOMPLETE SUBMISSIONS.

  • IF DELIVERY IS NOT POSSIBLE DUE TO TIME OR CREW CONSTRAINTS, AND ALL FLIGHT SLOTS ARE FILLED, WE WILL CONTACT YOU TO FIND A SOLUTION AND, IF NECESSARY, REFUND YOUR BOOKING. THESE DELIVERY TIMES ARE AVAILABLE EXCLUSIVELY FOR OUR DIGITAL SERVICES UNLESS EXPLICITLY STATED OTHERWISE.

  • BUSINESS DAYS ARE COUNTED FROM THE NEXT BUSINESS DAY FOLLOWING A MET ACCEPTANCE DEADLINE. FOR INSTANCE, IF YOU ORDER A PRODUCT WITH "EXPRESS" DELIVERY ON MONDAY, WITH A DELIVERY TIME OF 3-4 BUSINESS DAYS, YOU CAN EXPECT DELIVERY BY THURSDAY OR FRIDAY.